The U.S. visa service system will transition to a new platform beginning on Saturday, December 7, 2024.
Regular services will be temporarily suspended on Thursday, December 5, and Friday, December 6, 2024, and will fully resume through the new system on December 7, 2024.
Temporary Service Suspension (December 5–6, 2024)
During the transition period, the following services will be temporarily unavailable:
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Visa fee payment services
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Call center support services
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Scheduling or rescheduling visa interview appointments
Key Changes in the New System
The upgraded visa service system will include several important changes and interface improvements:
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Enhanced Login Process
Additional security verification questions will be introduced during login.
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Updated Personal Profile Interface
Improved profile management and information submission features.
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Redesigned Appointment Scheduling Interface
Adjustments to the appointment booking process, updated page layouts, and streamlined interview scheduling steps.
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Mandatory Individual Account Usage
The new system will fully require applicants to use personal accounts for fee payments and appointment scheduling. Coordinator accounts will no longer be supported for these operations.
We recommend that all applicants plan accordingly and complete any urgent visa-related arrangements before the transition period begins.
